Territory Service Manager (2W) Job in Jodhpur, Rajasthan at TVS Motor –
Service – Central – RAJ 2 – Jodhpur
Job posted on
Feb 5, 2023
Experience range Range (Years)
4 years – 11 years
Position description: Implement company’s service standards & policies at the preowned vehicles outlet and help the dealers to grow their service business Accountable to improve customer satisfaction in assigned territories.
1. Dealer Business:
a) Improve service business of dealer.
b) To improve service operational efficiency in workshop to improve customer satisfaction and profitability.
c) Ensure availability of genuine parts supplied by TVSM recommended source
2. Improve PSF Score:
a) Improve PSF through service process audit & take corrective actions to improve service standards at workshop. Get involved in specific details, which require immediate attention.
b) Contact customers at regular interval by telephone /personal meeting and understand their expectation & take counter measures. Assist the dealers to close the customer complaints with in 48 hours.
c) Improve the capability level of dealer’s service team and give on the job training in areas of product knowledge, service repair standards, special tools, and customer handling skills& customer
satisfaction, updating the mechanics knowledge through Competitor model training.
3. Product Quality
a) Focus on turnaround time and ensure trouble free vehicles to preowned 2wheeler customers.
Educational qualifications preferred
Category: Bachelor’s Degree
Degree: Bachelor of Engineering – BE
Required work experience
Industry: Automotive, Pre owned vehicle industry.
Years of experience: 2 to 5
About the Company
Company: TVS Motor –
Company Location: Jodhpur, Rajasthan